Frequently asked questions
What is the return policy?
All sales are final at Candles House.
Because we deal in candle and soap-making raw materials, we cannot accept returns or exchanges once the order has been placed.
Please make sure to review your order carefully before checkout.
Are any purchases final sale?
Yes — due to the nature of our products, certain items such as fragrance oils, wax melts, and custom orders are considered final sale and cannot be returned or exchanged once opened.
When will I get my order?
All orders are processed within 1–2 business days.
Delivery usually takes 3–7 working days depending on your location.
You’ll receive a tracking number as soon as your order s
Where are your products manufactured?
Our products are proudly sourced and packed by Candles House, using premium-quality raw materials from trusted suppliers both locally and internationally.
We ensure every batch meets our high quality standards before it reaches you.
How much does shipping cost?
Shipping charges vary based on weight and delivery location.
The exact shipping cost is automatically calculated at checkout before you confirm your order.
We also offer free shipping on selected bulk or promotional orders.